This Refund Policy explains when you can get a refund for a purchase from Pacemaker Career Consulting ("Pacemaker"). It forms part of our Terms of Use. Nothing in this policy limits any rights you have under consumer protection laws that apply to you, including the Ontario Consumer Protection Act, 2002.
1. Courses
You can get a full refund for an online course if both of these apply:
- you ask within 14 days of your purchase date; and
- you have watched less than 20% of the course's videos.
After 14 days, or once you have watched 20% or more of the course, refunds are not available except as described in section 4.
2. Ebooks
Ebooks are available to read as soon as your payment is complete. You can get a full refund for an ebook if you ask within 14 days of your purchase date and have not yet opened it in the reader. Once an ebook has been opened, refunds are not available except as described in section 4.
3. Workshops
- 72 hours or more before the workshop starts: you can cancel for a full refund.
- Less than 72 hours before the workshop starts, or after it has started: refunds are not available. Where seats allow, we may offer to move you to a future session of the same workshop instead.
- If we cancel or reschedule a workshop: you can choose a full refund or, where available, a seat in the new session.
Start times are based on the time zone shown on the workshop page.
4. When We Always Refund
Whatever the timing, we will give you a full refund if:
- you were charged more than once for the same item;
- you bought something you already owned through an earlier purchase;
- the content is materially different from its description; or
- a technical problem on our side stops you from accessing the content and we cannot fix it within a reasonable time after you report it.
5. How to Request a Refund
Email Hello@pacemakerca.com with the subject "Refund request" and include:
- the email address on your Pacemaker account;
- the item you want refunded and your order date; and
- the reason for your request (optional, but it helps us improve).
We will reply within 3 business days to confirm whether your request is approved.
6. How Refunds Are Paid
- Approved refunds are returned to your original payment method through Stripe within 15 days of approval. Your bank or card issuer may take another 5 to 10 business days to show the refund on your statement.
- We refund the amount you actually paid. If you used a promo code, the refund is the discounted amount.
- After a full refund, access to the refunded course or ebook ends, and any workshop seat is released.
7. Partial Refunds
If you bought several items in one order, we can refund some of them and leave the rest of the order in place. You keep access to the items that were not refunded. In some situations, such as a workshop that we shorten, we may offer a partial refund of the price paid for the affected item.
8. Refund Abuse
We may decline refund requests that show a pattern of abuse, such as repeatedly buying and refunding content. This does not affect refunds we must give under section 4 or under the law.
9. Changes to This Policy
We may update this Refund Policy. The version in effect on the date of your purchase applies to that purchase.
10. Contact Us
Questions about refunds can be sent to:
Pacemaker Career Consulting
Toronto, ON, Canada
Hello@pacemakerca.com · +1 647-612-0523